Shipping & Delivery Policy

Service areas

Sweden and supported EU destinations shown at checkout.

Handling time

Orders are prepared within 24–48 business hours after payment is confirmed.

Delivery times

• Standard: 2–5 business days after dispatch.

Shipping fees

• Orders under €250: €8.00
• Orders €250 and above: Free

Carrier & tracking

Shipments are handled by PostNord or equivalent with tracking provided via email.

Delays & lost parcels

If your parcel is delayed or appears lost, contact us at office@sanaelena.com within 14 days of the estimated delivery date. We will file a carrier investigation and keep you updated.